Jackson Hall American Bar & Grille

Reviews about Jackson Hall American Bar & Grille

• 4 / 5

  By O'Connell Amy
  I'm giving 4 stars because the food and prices are an excellent value, however the service has been consistently disappointing. We just moved to the area and discovered the place. We went for lunch during the week, the place was empty but our waitress was forever absent. I ordered a salad and it was prepared just as I asked for it, perfect except it took 5 or ten minutes after getting my salad to get my server to bring the dressing. My husband loved his quesadilla and the app we shared was delicious. We came back the following night for dinner with our kids. Again everyone loved their meal but our server forgot to bring our wine and our meal was half over before we saw him again to request it and he brought the appetizer with the dinners. Went for brunch the next day - same thing with the service. We waited a long time to be greeted and have our order taken and then certain requests (water, tea, dressing with the salad) had to be reiterated when were were finally able to track down our server. I don't typically write reviews but with a kitchen that is so phenomenal, it deserves a more attentive and on the ball waitstaff. I'm judging this on three different visits in one week at different times and with different levels of business and three different servers. I was a server for many years so I am more forgiving than most when it comes to glitches in service but since the glitches appear to be more the rule than the exception, I hope that the owner will consider this review and assess if maybe they are understaffed or could use some additional training. We will definitely try again because we really enjoyed the food but I'm not sure if it will become one of our regular places without the service improving.
  February 20, 2017
• 1 / 5

  By Alyssa Masucci
  Unfortunately Horrible! My family and I ordered take out lunch, we picked it up, only to arrive home to soggy fish and chips, like soaked in oil; a MOLDY chefs salad; a overcooked burger, and once again soggy fries. Ordered medium drinks, we got tiny tiny courtesy cups.... the ony thing that came correct was our daughters chicken strips. WHAT A WASTE.
  July 24, 2016